1. Information we collect
We collect account details such as your name, email address, role and authentication identifiers; listing and booking information; messages and support enquiries; approximate or supplied location information; and technical data such as device, browser, IP address and usage events.
2. How we use information
We use information to operate accounts, publish listings, process booking requests, connect owners and renters, deliver notifications, provide support, improve platform reliability, prevent misuse and meet legal obligations.
3. Information shared through the marketplace
Listing information is visible to people browsing RentItUp. When a booking is requested or accepted, we share the information reasonably needed for the owner and renter to coordinate the rental. We do not sell personal information.
4. Service providers
We may use trusted providers for hosting, storage, authentication, communications, analytics, payments and security. They may process information only to provide services to RentItUp and under appropriate confidentiality and security obligations.
5. Cookies and session data
RentItUp uses necessary cookies and similar technologies to keep you signed in, protect sessions and remember essential preferences. Where optional analytics or marketing technologies are introduced, we will provide appropriate notice and controls.
6. Retention
We retain information for as long as needed to provide the platform, maintain transaction and security records, resolve disputes and meet legal obligations. Retention periods depend on the type of information and why it is held.
7. Security
We use reasonable technical and organisational safeguards designed to protect information. No online system is completely secure, so users should also protect their credentials and notify us if they suspect unauthorised access.
8. Your choices and rights
You may request access to, correction of or deletion of eligible personal information, or object to certain processing. Some information may need to be retained where required for security, active bookings, disputes or legal compliance.
9. International processing and changes
Some providers may process information outside Kenya. Where this occurs, we will use appropriate safeguards. We may update this policy as our services change and will identify the effective date of the current version.
10. Contact
For privacy questions or requests, contact hello@rentitup.co.ke. We may need to verify your identity before completing a request.
Legal review: This policy is a product-ready draft and should be reviewed for compliance by qualified Kenyan counsel before public launch.